Support
Questions, problems or suggestions? Write to us: info@upscale-it.de or call: +49 40 238 305 10.
We usually reply within one business day (Monday to Friday), in English or German. Please include your store domain (…myshopify.com).
Frequently asked questions
How do I set up the app?
Open the app in the Shopify admin. The overview lists every step with direct links and checks which surfaces are already active: product page, cart, thank you and order status page, and the order confirmation.
Where do the notice and GARAN label appear?
On the product page and in the cart (theme blocks), optionally on further pages (app embed), on the thank you and order status page (checkout block) and in the order confirmation (snippet for the email template). With Shopify Plus also in the checkout steps.
Do I need to edit theme code?
No. The app uses theme app blocks that you add in the theme editor with a click. Only the order confirmation template needs a snippet pasted once.
When do I need the GARAN label?
When the producer grants a free commercial guarantee of durability for the whole item of more than two years. The legal guarantee notice, by contrast, is mandatory for all goods sold to consumers.
What happens when I uninstall?
The components disappear from your store. About 48 hours later we delete all store data held by us. Images in Shopify Files remain in your store because order confirmations already sent link to them; you can delete them yourself.
Is this legal advice?
No. The app implements the official files and the European Commission's practical guidelines. Whether your details (e.g. guarantee terms) are complete is something to check with your legal adviser if needed.